New business platform to take H. Savy Insurance to next level of service excellence

New business platform to take H. Savy Insurance to next level of service excellence

17-November-2014


The year 2014 has been an exciting and transformative year for H. Savy Insurance Co Ltd. Customers have seen – and above all – felt the quantum improvement in the company’s service delivery as well as enjoyed new and/or re-packaged product launches since the start of the year.

This present wave of changes started in 2013 when the company’s board agreed to invest over R6 million in revamped premises and business platform with the overriding aim of improving customer experience and embedding modern functionalities and best practices in the middle and back offices.

For most of its history, H. Savy Insurance has served its clients from the second floor of Maison La Rosière in rather cramped premises. Growth in business over the past ten years saw the company taking over additional offices on the first floor of the same building facing the Immaculate Conception Cathedral. It was a move that greatly enhanced customer service experience, bringing its service to a more accessible level, and helping the company grow to become one of the leading general business insurers in the archipelago.

Growth in business and friendlier premises magnified some major deficiencies in the Amarco AIMS business platform that the company has been using since the year 2000. While the AIMS system has proved highly stable and robust in operation, it lacked many business functionalities and suffered from chronic integration problems between part of the finance module and the underwriting modules. Besides, the architecture was complex and convoluted with many add-on fixes as the programmer implemented some user-demand changes over its life cycle. Under extreme usage, the system would operate in slow mode, causing both colleagues and customers unnecessary frustration and sometimes, even visible aggravation.

Since customers are at the centre of its success, the company felt that such a situation was not acceptable and it took the challenge to undertake its biggest transformation phase as it entered its 20th anniversary. The objective was to provide the fastest, most engaging and most seamless level of service to the company’s growing pool of customers and to do so in pleasant surroundings.

http://www.nation.sc/article.html?id=243666

Sacos chief retires

15-May-2015
Antonio Lucas, the first chief executive of the Sacos Group Ltd, will retire effective June 30 after nine long years of service with the company since it was privatised in 2006.

In a short communiqué the Sacos Group Ltd said Mr Lucas has tendered his notice of retirement from the post of chief executive effective June 30, 2015.

At the request of the board of directors, Pierre Laporte, the former Minister of Finance, trade and investment, has accepted to take up the post of chief executive of the Sacos Group Ltd, subject to all the legal requirements being complied with.

The company has taken the opportunity to express its appreciation to Mr Lucas for his valuable contribution to the company and has wished him the very best in his future endeavours.

http://www.nation.sc/article.html?id=245402

Sacos’ CEO Laporte to take up new World Bank post

06-October-2015
Pierre Laporte, the newly appointed chief executive of the Sacos Group Limited and former Minister for Finance, will soon Mr Laportebe leaving Sacos to take a senior position with an international organisation, the company announced yesterday.
“Mr Laporte is leaving Sacos to take up a senior position with an international
organisation and his departure will take effect on November 1, 2015. An interim
chief executive will be appointed until the Sacos Group appoints a permanent one,” a press release from Sacos said.
It added that the Sacos Group would like to thank Mr Laporte for his contribution during his short tenure with the Group and wishes him the very best in his future career.
It added that for his part Mr Laporte has expressed his gratitude to the Sacos board and management for the opportunity to have led the company albeit for a few months only, and wishes Sacos continued success.
Speaking to Seychelles NATION later yesterday Mr Laporte confirmed that he will be taking a senior position at the World Bank.
He added that it was not an easy decision to make to leave Sacos after such a short time especially after he has been welcomed by the company and has developed a good working relationship and has started to settle very well in his new position.
“It was a difficult decision for me to make and it is with mixed feelings that I will be leaving, but sometimes in life when a great opportunity presents itself one has to take it and not let it pass,” Mr Laporte said.
He said Sacos is a great company to work for and he will miss the short time spent there.

http://www.nation.sc/article.html?id=247003